What are the warranty terms? What situations does it cover?

The warranty period starts from the date of delivery of the goods and is two (2) Years.

All of the goods, including all parts, are under the warranty of our company.

In case the product fails within the warranty period, the time spent in repair is added to the warranty period. The repair time of the goods cannot exceed 20 business days. This period starts from the date of notification to the service station of the goods related malfunction, to the seller, dealer, agent, representative, importer or manufacturer-manufacturer of the goods. Consumer failure notification; It is possible to do it by phone, fax, e-mail, registered letter or similar way. However, in case of a dispute, the burden of proof lies with the consumer. In case the malfunction of the goods is not resolved within 10 working days, the manufacturer-manufacturer or importer; Until the repair of the goods is completed, it has to allocate another product with similar features to the use of the consumer.

If the product fails due to material and workmanship or assembly errors during the warranty period, it will be repaired without any charge under the labor cost, the replacement part price or any other name.

Although the consumer uses his right to repair,

From the date of delivery to the consumer, within one year, provided that they remain within the specified warranty period; In addition to having more than six malfunctions at least four times or within the warranty period determined by the manufacturer-manufacturer and / or importer, these malfunctions should continue to not benefit from the goods,

Exceeding the maximum time required for repair,

If the service station of the company is not available, the seller, dealer, agency representative importer or the manufacturer-manufacturer can request that the repair of the fault is not possible with a report to be issued by the manufacturer, the consumer may request a free replacement of the goods, a refund or a discount.

Malfunctions resulting from the use of the product contrary to the points in the user manual are out of warranty.

For problems regarding the Warranty Certificate, the Ministry of Customs and Trade may apply to the General Directorate of Consumer Protection and Market Surveillance.

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